Scope
This policy covers paid services from Mesua Technologies: design, development, AI integration, maintenance and support. Free tools such as the UX Analyzer involve no payment and aren’t covered. If your signed agreement says something different, the agreement applies.
Cancelling before work starts
- You can cancel an accepted proposal in writing before work begins.
- Any advance payment is refunded in full, minus third-party costs we have already committed on your behalf (such as software licences, domains or stock assets), which we will itemize.
Cancelling during a project
- Either party can end a project with written notice, as set out in the agreement (usually 15 days).
- You pay for work completed up to the cancellation date, including work in progress, calculated against the agreed milestones or time spent.
- If you have paid more than the value of the work done, we refund the difference. If you have paid less, we invoice the balance.
- Once paid in full, the work completed to that point is handed over to you.
Completed milestones
Milestones that have been delivered and approved, or used in production, are not refundable.
Retainers, maintenance and support
- Monthly plans can be cancelled with 30 days’ written notice and end at the close of the notice period.
- Fees for a month that has already started aren’t refunded. Unused hours don’t carry over or convert to cash unless your plan says so.
Cancellation by Mesua
If we have to cancel a project for reasons within our control, we refund any amount paid for work not yet delivered. We may also end an engagement for non-payment or a serious breach of the agreement, after giving notice.
Revisions instead of returns
- Custom digital work can’t be returned once delivered. Instead, each project includes the revision rounds stated in the proposal so the result matches the agreed scope.
- Changes beyond the agreed scope are quoted separately.
- Defects in code we delivered that are reported within 30 days of launch are fixed free of charge.
How refunds are paid
Approved refunds are paid to the original payment method within 7–10 business days of being agreed. Bank or payment gateway charges may apply.
How to cancel or ask for a refund
Email info@mesua.tech from the address associated with your project, with your project name and the reason for the request. We will confirm within 3 business days.
Questions
If anything here is unclear, contact us at info@mesua.tech or +91 863 8511861. See also our Terms and Conditions.