AI & Automation
Automate the repetitive work, keep people in charge.
We automate repetitive business processes using the right mix of conventional automation and AI, with review steps wherever a person should decide.
Good candidates for automation
- 01
Document intake
Orders, forms, invoices or applications that arrive as emails and PDFs and are typed into a system by hand.
- 02
Triage and routing
Requests that someone reads, categorises and forwards to the right person or queue.
- 03
Data entry and updates
The same information updated in several tools after every order, booking or status change.
- 04
Follow-ups and reports
Reminders, status updates and weekly reports assembled manually from several sources.
What we automate with
- 01
Process mapping
A clear map of the current process, its exceptions and the steps worth automating first.
- 02
Conventional automation
Rules, scheduled jobs, webhooks and integrations for steps that are predictable.
- 03
AI steps
Reading documents, extracting fields, classifying and drafting, for steps that involve unstructured text.
- 04
Human review
Approval queues where people check, correct and approve before anything important happens.
- 05
Error handling
Retries, fallbacks and alerts, so exceptions reach a person instead of disappearing.
- 06
Reporting
Visibility of what was automated, what needed review and where time was saved.
How we work
- 01
Map
We document the process with the people who run it, including the exceptions.
- 02
Choose the tools
We use plain automation where it's enough and AI only where text or judgement is involved.
- 03
Pilot
We automate one process end to end and run it alongside your team before switching over.
- 04
Expand
Once it's trusted, we automate the next process, reusing what we've built.
Automation questions
No. Many steps are better handled by conventional automation such as rules, schedules and integrations. We use AI where documents, free text or judgement are involved.
Our goal is to remove repetitive steps so your team spends time on work that needs them. People stay in charge of decisions and exceptions.
We build with code and well-supported APIs, and can work with automation platforms you already use, choosing whatever is most reliable for the process.
Every automation logs what it did. You can see how many items it handled, which ones needed review and which ones failed.
Which process would you automate first?
Describe a repetitive task your team does every week. We'll show you what could be automated and what should stay manual.